Privacy Policy

Last updated: April 3, 2026

Terracon LLC ("Terracon," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at terraconllc.com, commercial.terraconllc.com, and residential.terraconllc.com (collectively, the "Sites") or contact us about our services.

Information We Collect

We may collect the following types of information when you interact with our Sites:

• Contact Information: Name, phone number, email address, and project location submitted via our quote request forms.
• Project Details: Descriptions of your project, service type, timeline, and other information you voluntarily provide.
• Usage Data: IP address, browser type, pages visited, and time spent on pages, collected automatically via analytics tools.
• Call & Text Data: If you call or text our tracking number, we may record call details including duration, time, and caller ID for business purposes.

How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and project inquiries
• Contact you by phone, email, or text message regarding your project
• Improve our website and services
• Comply with legal obligations
• Analyze advertising performance and optimize our marketing

Text Messaging & SMS Communications

By providing your phone number on our contact forms, you consent to receive text messages from Terracon LLC related to your inquiry. Message and data rates may apply. Message frequency varies based on your inquiry.

To opt out of text messages at any time, reply STOP to any message you receive from us. For help, reply HELP.

Sharing of Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our website and business (e.g., hosting, analytics, call tracking), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not share your information with third parties for their own marketing or promotional purposes.

Cookies & Tracking Technologies

Our Sites use cookies and similar tracking technologies to improve your experience and analyze website traffic. We use Google Analytics and Google Ads tracking to measure advertising performance. You may disable cookies through your browser settings; however, some features of the Sites may not function properly.

Call Tracking

We use CallRail, a third-party call tracking service, to track calls and texts to our business number. CallRail may dynamically replace our phone number on the website for visitors coming from specific advertising sources. Call recordings may be made for quality and training purposes. For more information, see CallRail's Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Quote request data is typically retained for up to 3 years.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at the information below.

Third-Party Links

Our Sites may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our Sites are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Sites after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Terracon LLC
West Michigan
Phone: 616-313-2627
Email: tdejonge7684@gmail.com